Nigel Pegram, Director

Intelligent organisations use all their resources to achieve the best outcomes possible, for all their stakeholders. For businesses, this includes clients, partners, suppliers and staff. For not-for-profits this includes their supporters, volunteers, clients and staff.

How can organisations be more intelligent?

They can recognise that people are at the heart of everything they are and do. By investing in relationship and personal development they can improve their effectiveness, customer satisfaction and staff retention and effectiveness.

For many years, the drive has been to greater efficiency. That quickly reaches a point of diminishing returns. However, if we invest in our relational capital, the returns accelerate over time.

• Investing in building team relationships, builds team effectiveness.
• Investing in a leader’s people skills, builds their ability to lead over the long haul.
• Investing in your relationships with your clients and supporters means you are better able to hear their needs and desires and can then build your ability to meet those needs and leverage those desires.

Intelligent organisations recognise that people always matter.